Last Updated: September 2, 2026
Valeao, we are committed to processing and preparing customer orders carefully and providing clear information about our shipping process. This Shipping Policy explains how orders are processed, handled, prepared, and shipped.
1. Order Processing Time
Orders placed through our website are generally processed within 1–2 business days. Business days are Monday through Friday, excluding applicable holidays.
During order processing, we verify the order information, confirm product availability, and prepare the order for the next stage of fulfillment.
2. Order Handling Time
After the initial processing stage, orders generally require an additional 2–3 business days for handling and shipment preparation.
Handling may include product preparation, quality checking, packaging, labeling, and preparing the package for shipment.
3. Estimated Processing and Handling
The standard processing and handling timeframe is approximately:
Order Processing: 1–2 business days
Order Handling & Shipment Preparation: 2–3 business days
These timeframes are estimates and may occasionally take longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.
4. Shipping and Delivery
Once an order has completed processing and handling, it is prepared for shipment using the applicable delivery service. Actual transit and delivery time can vary depending on the destination, shipping carrier, service level, weather, carrier conditions, and other circumstances. Shipping or delivery estimates shown during checkout or on the website are estimates and are not guaranteed delivery dates unless specifically stated otherwise.
5. Order Information
Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully review your name, shipping address, apartment or unit number, city, state, ZIP code, email address, and phone number before submitting an order. Valeao may not be responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
6. Shipping Delays
Occasionally, shipments may experience delays caused by circumstances outside our control, including severe weather, carrier disruptions, transportation delays, holidays, incorrect addresses, or other unforeseen events. If a shipment is delayed, we will make reasonable efforts to assist customers with available order and tracking information.
7. Tracking Information
When tracking information is available, it may be provided to the customer through the contact information associated with the order. Tracking updates are generally controlled by the applicable shipping carrier and may take some time to appear after a package has been handed over for shipment.
8. Contact Us
If you have questions about your order or shipping status, please contact Valeao Customer Support.
Store: Valeao
Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Hours: Monday–Friday, 8:00 AM–5:00 PM