Last Updated: August 31, 2026
Valeao, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact our customer support team, or otherwise interact with Valeao, we may collect information that is necessary to provide our services.
Depending on how you use our website, the information we may collect can include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone or mobile number
- Order details and purchase history
- Product preferences and shopping information
- Information you provide when contacting customer support
- Information submitted through website forms
- Payment-related information required to process an order
We only request information that is reasonably necessary for the relevant business purpose.
2. Payment Information
When you place an order through our website, payment information may be processed through the payment methods and payment service providers available at checkout. Valeao does not intentionally store complete payment card information on its own systems when payment processing is handled by a third-party payment provider. Payment information may be subject to the privacy practices and security measures of the applicable payment processor. Customers should review the applicable payment provider's terms and privacy information where appropriate.
3. How We Use Your Information
We may use collected information for legitimate business and customer-service purposes, including:
- Processing and fulfilling orders
- Confirming purchases and order details
- Arranging shipping and delivery
- Providing order updates
- Responding to customer inquiries
- Providing customer support
- Processing returns, refunds, or other order-related requests
- Maintaining and improving our website
- Improving our products and shopping experience
- Preventing fraudulent or unauthorized transactions
- Maintaining website security
- Complying with applicable legal and regulatory requirements
- Communicating with you about services or transactions related to your account or order
We do not use personal information for purposes that are unrelated to the reason it was collected without an appropriate legal basis or, where required, your consent.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through standard web technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- General website usage information
- Pages visited
- Referring website
- Approximate interaction and session information
This information helps us understand how visitors use our website, maintain website functionality, identify technical problems, and improve the overall shopping experience.
5. Cookies and Similar Technologies
Valeao may use cookies and similar technologies to support website functionality and improve the user experience.
Cookies may be used to:
- Keep website functions working properly
- Remember certain preferences
- Maintain shopping cart functionality
- Understand website traffic and usage
- Improve website performance
- Support relevant website features
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality or prevent particular features from operating correctly.
6. Order and Shipping Information
When you purchase a product from Valeao, certain information must be used to process and deliver your order. This may include your name, shipping address, contact information, order details, and other information necessary for fulfillment. We may share relevant order information with service providers involved in processing and fulfilling your purchase, such as payment processors, shipping providers, delivery services, website technology providers, and other vendors that help us operate our store. Only information reasonably necessary for the applicable service should be provided.
7. Service Providers
Valeao may work with trusted third-party service providers that support the operation of our online store.
These providers may assist with services such as:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Website functionality
- Analytics
- Customer communication
- Fraud prevention
- Technical support
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
8. Information Sharing
We do not sell or rent your personal information as a general business practice.
We may disclose information when reasonably necessary to:
- Complete and deliver an order
- Process payments
- Provide requested services
- Respond to customer support requests
- Maintain and secure our website
- Prevent fraud or unauthorized activity
- Protect the rights, property, or safety of Valeao, our customers, or others
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Support a business transaction such as a merger, acquisition, restructuring, or transfer of business assets
We seek to limit information sharing to what is reasonably necessary for the applicable purpose.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no website, online transmission, storage system, or electronic communication method can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, providing customer support, preventing fraud, and complying with legal or accounting obligations. The length of time information is retained may vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal obligations.
11. Your Privacy Choices
Depending on applicable law and your location, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Ask about how your information is used
- Withdraw consent where processing is based on consent
- Request information about certain disclosures or processing activities
Some requests may be subject to legal limitations or verification requirements. To make a privacy-related request, please contact us using the contact information provided below.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law. If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us so that we can review the situation and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. These third-party websites operate independently from Valeao and may have their own privacy policies, terms, and data practices. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
14. Marketing Communications
If you voluntarily subscribe to promotional communications from Valeao, we may use your provided contact information to send information about products, store updates, promotions, or other relevant communications, where permitted by applicable law. You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the relevant message. Transactional communications, such as order confirmations, shipping updates, and important account or service notifications, may still be sent when necessary to complete or support your transaction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, applicable laws, or privacy requirements.When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. We encourage customers to periodically review this page to stay informed about how Valeao handles personal information.
16. Acceptance of This Privacy Policy
By using the Valeao website, you acknowledge that you have read and understood this Privacy Policy and understand how information may be collected, used, disclosed, and protected as described above. If you do not agree with this Privacy Policy, please discontinue use of the website and contact us if you have questions or concerns about your personal information.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
Store: Valeao
Business Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Hours: Monday–Friday 8:00 AM–5:00 PM
We will make reasonable efforts to review and respond to privacy-related inquiries in a timely manner.