Contact Us
Valeao, we value our customers and are here to help with questions about our products, orders, shipping, returns, refunds, payments, or any other store-related matter. Whether you need additional product information, assistance with an existing order, or help understanding one of our store policies, our customer support team is available to assist you.
Get in Touch
If you have a question or need assistance, please contact us using the information below.
Valeao Customer Support
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Hours: Monday–Friday 8:00 AM–5:00 PM
Business Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
How We Can Help
Our customer support team can assist with:
- Product information and specifications
- Product availability questions
- Order status and order-related inquiries
- Shipping and delivery questions
- Tracking information
- Order cancellation requests
- Return requests
- Refund-related questions
- Cash on Delivery inquiries
- General website and store questions
- Order Support
If you are contacting us about an existing order, please include your order number and the email address or phone number used when placing the order. Providing accurate order information helps us locate your purchase and provide assistance more efficiently.
Product Questions
If you would like more information about a product before purchasing, please include the product name and the specific information you would like to know. We will make reasonable efforts to provide the available product details and help you make an informed purchasing decision.
Shipping Assistance
If you have questions about shipping, processing, handling, delivery, or tracking, please contact our support team. Orders generally require 1–2 business days for processing and 2–3 business days for handling and shipment preparation. Actual carrier transit time may vary depending on the destination and shipping conditions.
Returns & Refunds
For return or refund questions, please contact us before sending a product back. Eligible products may generally be returned within 30 days of delivery, subject to our Refund & Return Policy. Eligible refunds are generally processed within 7 business days after the returned product has been received and inspected.
Contact Information
Store: Valeao
Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Email: Support@valeao.shop
Phone: +1 816 584-6277
Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM
We appreciate your interest in Valeao and look forward to assisting you. Thank you for choosing Valeao.