Payment Policy
Last Updated: September 2, 2026
Valeao, we aim to provide customers with a simple and convenient payment experience. For eligible orders, we offer Cash on Delivery (COD), allowing customers to pay for their order when it is delivered.
1. Cash on Delivery
Cash on Delivery allows eligible customers to place an order online and make payment when the order is delivered to the provided shipping address. When placing an order, customers should review the available payment options displayed during checkout. COD availability may depend on the delivery location, order details, product availability, and other applicable conditions.
2. How Cash on Delivery Works
The COD process generally works as follows:
- Select the desired product and add it to your cart.
- Proceed to checkout.
- Enter your correct billing and shipping information.
- Select Cash on Delivery if the option is available.
- Review your order details and submit the order.
- Your order will be processed and prepared for shipment.
- Payment is collected when the order is delivered.
Customers should ensure that the required payment is available at the time of delivery.
3. Order Confirmation
After an order is submitted, Valeao may review the order information before fulfillment. We may contact customers using the phone number or email address provided during checkout when additional confirmation or clarification is reasonably necessary. Orders may not be fulfilled if the information provided is incomplete, inaccurate, or if the order cannot reasonably be processed.
4. COD Order Requirements
Customers placing a Cash on Delivery order are responsible for providing accurate contact and delivery information.
Please make sure your:
- Full name
- Shipping address
- Apartment or unit information, where applicable
- City
- State
- ZIP code
- Phone number
- Email address
are correct before submitting your order. Accurate information helps reduce delivery problems and unsuccessful delivery attempts.
5. Payment at Delivery
For COD orders, the applicable order amount must be paid at the time of delivery. The amount due will generally correspond to the confirmed order total shown during the purchasing process, including any applicable charges displayed at checkout. Customers should review the final order total before completing the order.
6. Failed Delivery or Refused Orders
If a customer is unavailable or refuses to accept a COD order, the delivery may be unsuccessful. Repeated unsuccessful delivery attempts or refusal to accept an order may affect the ability to place future COD orders. If you are unable to receive your order, please contact Valeao Customer Support as soon as possible.
7. Order Cancellation
Customers who wish to cancel a COD order should contact us as soon as possible after placing the order. Because orders may enter processing and handling shortly after being submitted, cancellation cannot always be guaranteed once fulfillment activities have started.
8. Returns and Refunds
COD orders are subject to Valeao’s applicable Refund & Return Policy. If an eligible COD order is returned and a refund is approved, we may contact the customer to obtain the information reasonably required to process the refund. Refund processing for eligible returns generally takes up to 7 business days after the returned product has been received and inspected.
9. Payment Availability
Cash on Delivery may not be available for every product, location, order, or delivery method. The payment methods available for a specific order will be displayed during checkout. Valeao reserves the right to limit or discontinue COD availability where reasonably necessary for operational, security, delivery, or business reasons.
10. Pricing and Order Total
Product prices and applicable charges are displayed on the website or during checkout. Customers should review the complete order summary before confirming their purchase. If an obvious pricing or information error is identified, Valeao may contact the customer before fulfilling the affected order.
11. Contact Us
If you have questions about Cash on Delivery, an order, payment, cancellation, or any other payment-related matter, please contact us.
Store: Valeao
Business Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Hours: Monday–Friday, 8:00 AM–5:00 PM
We are committed to providing clear payment information and helpful customer support throughout the ordering process.