Payment Policy

Last Updated: September 9, 2026
Valeao, we aim to make every purchase simple, clear, and convenient. This Payment Policy explains the payment options available through our store, how payment information is handled, when payment is required, and what customers should know before completing an order. By placing an order through valeao.shop, you acknowledge and agree to the payment practices described in this policy.

1. Available Payment Methods

Payment options may vary depending on your location, order details, device, browser, and payment provider availability.
Available payment methods may include:

Shop Pay

Shop Pay may be available as an accelerated checkout option for eligible customers. It can help make future purchases faster by allowing customers to securely save certain checkout information through the Shop Pay service. Availability and features may vary depending on the customer and location.

PayPal

Valeao may accept payments through PayPal for eligible purchases. Customers selecting PayPal may be redirected to PayPal or shown a PayPal payment interface during checkout. Payment authorization and processing are subject to PayPal's applicable requirements and policies.

Google Pay

Google Pay may be available on supported devices, browsers, regions, and payment configurations. Customers can use an eligible payment method associated with their Google Pay account where supported. Availability may depend on the customer's device, browser, region, card, and payment provider.

Credit and Debit Cards

Valeao may accept eligible major credit and debit cards through the payment options displayed at checkout.

Customers may be asked to provide:

• Cardholder name
  
• Card number
  
• Expiration date
  
• Security code
  
• Billing information
  
• Other information required to authorize the transaction

Payment information is handled through the applicable payment processing systems. Valeao does not intentionally request or store complete card security information outside the payment systems used to process transactions. Your bank or card issuer may apply its own verification procedures, transaction limits, currency conversion rates, or other applicable charges.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations. When COD is selected, customers do not make an online payment when placing the order. Instead, payment is collected when the order is delivered. COD availability may vary depending on the product, delivery address, order details, and applicable delivery service. If COD is available for your order, it will appear as a payment option during checkout.

2. Order Total and Checkout Information

Before completing your purchase, please carefully review the information displayed at checkout.

This may include:

• Product name and quantity
  
• Product price
  
• Discounts or promotional offers
  
• Shipping charges
  
• Applicable taxes
  
• Other applicable charges
  
• Total order amount
  
• Selected payment method
  
• Shipping information

The final amount shown during checkout should be reviewed before submitting your order.

3. When Payment Is Required

For online payment methods, payment is generally authorized or processed during the checkout process. For COD orders, payment is generally due when the package is delivered. An order may require payment authorization, verification, or confirmation before it can proceed to fulfillment.

4. Payment Authorization and Verification

Some transactions may require additional verification by the payment provider, bank, card issuer, or digital wallet.

A transaction may be declined or delayed because of:

• Incorrect payment information
  
• Insufficient funds
  
• Expired payment card
  
• Bank restrictions
  
• Security verification
  
• Fraud-prevention checks
  
• Payment provider limitations
  
• Regional restrictions
  
• Technical problems
  
• Additional authorization requirements

If a payment is unsuccessful, you may select another available payment method and try again.

5. Payment Security

Valeao takes reasonable measures to support a secure online shopping and payment environment. Payments may be processed through third-party payment providers and secure checkout technologies that may use encryption, authentication, fraud detection, and other security measures. For your protection, only provide payment information through the official Valeao checkout or the secure payment interface presented by the applicable payment provider. Valeao will not ask customers to send complete card numbers, card security codes, passwords, or similar sensitive payment credentials through ordinary customer-support communications.

6. Third-Party Payment Services

Some payment methods available through our website are operated or processed by independent third-party providers.

These providers may maintain their own:

• Terms and conditions
  
• Privacy policies
  
• Security procedures
  
• Verification requirements
  
• Transaction restrictions
  
• Refund procedures
  
• Account requirements

When using an external payment service, you may also be subject to that provider's applicable terms and policies.

7. Payment Confirmation

After successfully submitting an order, customers may receive an order confirmation using the email address or other contact information provided during checkout. If you believe that your payment was completed but you have not received an order confirmation, please contact Valeao Support and provide your relevant order information.
Customers should retain their order confirmation for their records.

8. Incorrect Payment or Customer Information

Customers are responsible for providing accurate information during checkout.

This includes:

• Full name
  
• Email address
  
• Phone number
  
• Billing information
  
• Shipping information
  
• Valid payment information

Incorrect or incomplete information may cause delays in payment verification, order processing, or delivery.
If you notice an error after submitting an order, contact us as soon as possible:
Email: Support@valeao.shop
We will review the request and determine whether the order can still be changed or cancelled.

9. Declined Payments

If your payment is declined, Valeao may be unable to process or fulfill the order until an approved payment method is provided. Customers may contact their bank, card issuer, digital wallet provider, or payment service provider for information about a declined transaction. Valeao does not control the internal approval decisions made by banks, card issuers, or independent payment processors.

10. Duplicate Transactions

Customers should avoid repeatedly submitting an order if a payment page appears to be processing. In some situations, a payment provider may temporarily show a pending transaction or authorization even when an order has not been successfully completed.

If you believe you were charged more than once for the same order, please contact us with:

• Order number
  
• Email used for the order
  
• Approximate transaction date
  
• Amount charged

Do not send complete card numbers or security codes.

11. Pending Transactions

Depending on your payment method or financial institution, a transaction may temporarily appear as pending or as an authorization hold. A pending transaction does not always mean that the payment has been permanently captured. The time required for a pending transaction or authorization hold to be released depends on the relevant bank, card issuer, payment provider, or financial institution.

12. Cash on Delivery Conditions

For eligible COD orders, customers are responsible for paying the confirmed amount when the order is delivered.
Customers should ensure that:

• The delivery address is correct
  
• Someone is available to receive the package
  
• The required payment is available
  
• Order details have been reviewed before delivery

COD availability may be limited by delivery location, product eligibility, order details, courier availability, or other operational factors.

13. Order Cancellation and Payment

If you want to cancel an order, please contact Valeao as soon as possible. Cancellation depends on the current status of the order. Once an order has entered processing, handling, shipment preparation, or shipment, cancellation may no longer be possible. For prepaid orders that are successfully cancelled and eligible for a refund, the applicable refund will be handled according to our Refund & Return Policy. For COD orders where payment has not yet been collected, an online payment refund is generally not applicable.

14. Refunds

Eligible refunds are handled according to Valeao's Refund & Return Policy. Eligible products may generally be returned within 30 days of delivery, subject to the requirements of our return policy. Once an eligible return has been received and inspected, the refund is generally processed within 7 business days. For COD orders, customers may be asked to provide appropriate information required to complete an approved refund.

15. Refund Processing

After an eligible refund has been approved, Valeao will initiate the refund according to the applicable payment method and refund procedure.
The time required for funds to appear in a customer's account may vary depending on:

• Payment method
  
• Bank processing
  
• Card issuer
  
• Payment provider
  
• Digital wallet
  
• Weekends or public holidays
  
• Financial institution procedures

Valeao cannot control processing times imposed by external financial institutions.

16. Currency

Prices and applicable payment amounts are displayed during the shopping and checkout process. If your bank or payment card uses a different currency, your financial institution or payment provider may apply its own exchange rate or additional currency-related charges. Valeao does not control exchange rates or fees independently imposed by financial institutions.

17. Taxes and Additional Charges

Where applicable, taxes, shipping costs, and other required charges will be displayed during checkout. Customers should review the final order summary before completing the purchase. Any additional fees independently charged by a bank, card issuer, payment provider, or financial institution are generally outside Valeao's control.

18. Promotional Discounts

Valeao may occasionally provide promotional offers, discount codes, or special pricing.

Promotions may include conditions such as:

• Expiration dates
  
• Minimum purchase requirements
  
• Product exclusions
  
• Customer eligibility
  
• Limited-use restrictions
  
• Other promotional conditions

If a discount is successfully applied, it should be reflected in the order summary before the purchase is completed.

19. Fraud Prevention

Valeao may use reasonable verification and fraud-prevention procedures to help protect customers and the business from unauthorized or suspicious transactions. An order may be reviewed when unusual activity or inconsistent information is identified. If additional verification is required, we may contact the customer using the information provided during checkout. Valeao may decline or cancel an order when a transaction cannot reasonably be verified or processed.

20. Unauthorized Transactions

If you believe your payment method has been used without authorization, contact your bank, card issuer, PayPal, Google Pay, Shop Pay, or other applicable payment provider immediately. You may also contact Valeao if the transaction appears to be associated with an order placed through our website. For your security, never send complete payment credentials through email or customer-support messages.

21. Payment Information and Privacy

Payment-related information is handled in accordance with our Privacy Policy and the practices of the payment providers used during checkout. Valeao may receive limited transaction-related information necessary to:

• Confirm orders
  
• Process transactions
  
• Verify payments
  
• Provide customer support
  
• Process refunds
  
• Prevent fraudulent activity
  
• Maintain transaction records
  
• Meet applicable legal requirements

Payment providers may separately process information according to their own privacy policies.

22. Failed or Incomplete Orders

If checkout is started but payment is not successfully completed, an order may not be created or confirmed.
If you experience a payment issue, check that:

• Your internet connection is stable
  
• Your payment information is correct
  
• Your payment provider has approved the transaction
  
• The payment method is currently available
  
• You received an order confirmation

If money appears to have been deducted but you did not receive an order confirmation, please contact Valeao Support before placing the same order again.

23. Changes to Payment Methods

Valeao may add, remove, or modify payment methods based on payment provider availability, operational requirements, security considerations, or other legitimate business reasons. The payment options displayed during checkout represent the methods currently available for that particular order.

24. Customer Responsibilities

Customers are responsible for:

• Providing accurate payment information
  
• Using an authorized payment method
  
• Reviewing the final order total
  
• Checking the selected payment method
  
• Keeping payment accounts secure
  
• Reviewing order confirmation details
  
• Accepting and paying for eligible COD orders upon delivery
  

25. Payment Concerns and Disputes

If you have a concern regarding a payment, charge, refund, or transaction, we encourage you to contact Valeao first so we can review the matter. Please provide your order number and relevant transaction information when contacting us. For matters controlled directly by a bank or payment provider, customers may also need to contact the applicable financial institution.

26. Policy Updates

Valeao may update this Payment Policy when payment methods, payment providers, business practices, security procedures, or applicable requirements change. Any updated version will be published on this page with a revised Last Updated date.

27. Contact Information

If you have questions about this Payment Policy, payment methods, transactions, orders, or refunds, please contact us:

Business Name: Valeao
Website: valeao.shop
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Business Hours: Monday–Friday, 8:00 AM–5:00 PM