Last Updated: September 2, 2026
Valeao, we want customers to have a clear understanding of our return and refund process. This policy explains the applicable return period, eligibility requirements, and refund processing timeframe.
1. Return Window
Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy. To be eligible for a return, the item should be in its original condition and should not show signs of unnecessary use, damage, or alteration.
2. Return Eligibility
Returned products should generally:
- Be in their original condition
- Be unused or appropriately unused for inspection
- Include original packaging and accessories where applicable
- Not be damaged due to customer handling or misuse
- Be returned within the applicable 30-day return period
Certain products may have additional return requirements based on their nature or condition.
3. How to Request a Return
Before sending an item back, customers should contact Valeao Customer Support and provide the relevant order information.
Please include:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for the return
- Any relevant photographs or additional information when requested
Customers should wait for return instructions before sending a product back.
4. Return Shipping
Return shipping arrangements may depend on the reason for the return and the applicable circumstances. If an item is returned because the customer changed their mind or no longer wants the product, return shipping costs may be the customer's responsibility unless otherwise stated. If an item arrives damaged, defective, or incorrect, please contact our support team as soon as possible so the issue can be reviewed and an appropriate resolution can be determined.
5. Refund Processing Time
Once a returned item has been received and inspected, eligible refunds are generally processed within 7 business days. The refund will normally be issued using the original payment method used for the purchase, where possible. After Valeao processes the refund, the time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.
6. Refund Eligibility
Refunds are generally available for eligible returned products that meet the requirements of this policy. A refund may be reduced or denied where a returned product does not meet the applicable return conditions, including where the product has been damaged, substantially used, altered, or is missing required components.
7. Damaged or Incorrect Items
If you receive a product that appears damaged, defective, or different from what you ordered, please contact us promptly. We may request photographs or other information to help us review the issue and determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate solution.
8. Exchanges
Product exchanges may be handled depending on product availability and the circumstances of the request. Customers should contact our support team before returning an item if they would prefer an exchange rather than a refund.
9. Non-Returnable Situations
Returns may not be accepted when an item:
- Is returned after the 30-day return period
- Has been damaged through misuse or improper handling
- Has been materially altered after delivery
- Is missing essential components or accessories
- Cannot reasonably be returned in an appropriate condition
Additional restrictions may apply where required by applicable law.
10. Order Cancellation
If you need to cancel an order, contact Valeao Customer Support as soon as possible after placing the order. Because orders may enter processing or handling shortly after purchase, cancellation cannot always be guaranteed once fulfillment activities have begun.
11. Contact Us
For return or refund assistance, please contact:
Store: Valeao
Address: 11401 NW 12th St Unit 370 Miami, FL 33172 United States
Email: Support@valeao.shop
Phone: +1 816 584-6277
Business Hours: Monday–Friday, 8:00 AM–5:00 PM
When contacting us about a return or refund, please provide your order numbe